Nirmala Sitharaman unveils doorstep banking services by PSBs at 100 centres

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The services will be rendered by the doorstep banking agents deployed by the selected service providers at 100 centres across the country

Union Finance Minister Nirmala Sitharaman on Wednesday inaugurated Doorstep Banking Services by public sector banks (PSBs).

The services will be rendered by the doorstep banking agents deployed by the selected service providers at 100 centres across the country, said the Ministry of Finance.

This move is part of the EASE (Enhanced Access & Service Excellence) Reforms for PSBs.

As part of the EASE Reforms, doorstep banking services (DBS) is envisaged to provide convenience of banking services to the customers at their door step through the universal touch points of call centre, web portal or mobile app. The customers can also track their service request through these channels.

At present only non-financial services including pick up of cheque/demand draft/pay order, new cheque book requisition slip, 15G / 15H forms, IT/GST challan, issue of request for standing instructions and request for account statement.

Financial services shall be made available from October 2020.

The services can be availed by customers of PSBs at nominal charges. The services shall benefit all customers, particularly Senior Citizens and physically challenged who would find it at ease to avail these services.

A common reform agenda for PSBs, EASE Agenda is aimed at institutionalising clean and smart banking. It was launched in January 2018, and the subsequent edition of the program ― EASE 2.0 built on the foundation laid in EASE 1.0 and furthered the progress on reforms.

PSBs have shown a healthy trajectory in their performance over four quarters since the launch of EASE 2.0 Reforms Agenda. The overall score of PSBs increased by 37 percent between March-2019 and March-2020, with the average EASE index score improving from 49.2 to 67.4 out of 100.

Significant progress is seen across six themes of the Reforms Agenda, with the highest improvement seen in the themes of ‘responsible banking’, ‘governance and HR’, ‘PSBs as Udyamimitra for MSMEs’, and ‘credit off-take’.

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