SAN FRANCISCO: Microsoft on Wednesday said it has identified and fixed all known issues in the Windows 10 October 2018 update and has begun re-releasing the key update.
Previously the huge number of users took to social media forums and Microsoft’s own support website to complain about this serious issue. After that Microsoft froze the availability of the update (version 1809).
Users who installed the "Windows 10 October 2018" update complained last week that the process wiped out their user profiles, including documents and photos.
"We have investigated all reports of data loss, identified the problems and issues in the updated version, then conducted internal validation," said John Cable, Director of Program Management, Windows Servicing and Delivery.
"We will carefully study the results, feedback, and diagnostic data from our Insiders before taking additional steps towards re-releasing more broadly," he added.
For those affected by the file deletion bug, Microsoft Support is trying to recover data for users and our retail stores customer service personnel are available at no charge to help customers.
"We cannot guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimise your use of the affected device and contact us directly," John said.
Image credit: The Verge